Frequently Asked Questions
Not sure where to begin? Our FAQ section covers everything you need to know about working with Topcom—from services and customization to production and delivery.
Common Questions
Are you a factory?
Yes. Topcom is a direct manufacturer with in-house production facilities, experienced technical teams, and strict quality control systems. We manage everything from product development and packaging to mass production and global shipping, ensuring consistent quality, efficient lead times, and reliable service for our partners.
Where is your factory located? How can I visit?
Our factory is located in Guangzhou, China, with convenient access to major transportation hubs and international airports.
We warmly welcome clients to visit us. You can schedule a factory tour by contacting our team in advance to arrange an appointment. We will assist with directions, transportation guidance, and visit arrangements to ensure a smooth and productive visit.
Products
What products can you offer?
Our main product categories include nail care products, cosmetic tools, salon-use items, and personal care tools.
We provide a wide range of customizable solutions across these categories, supporting private label, OEM, and ODM services to meet the specific needs of your brand and market.
Can I get free samples?
Yes, we’re happy to provide free samples for evaluation. You would only need to cover the shipping cost.
Customization
Can I create my own branded products with private label？
Yes. We offer both OEM and ODM services. Beyond labels and packaging, we can also customize product design to match your brand’s unique vision and requirements.
What custom services can you provide?
We offer a wide range of customization services, including product design, packaging design, label design, functional features, product combinations, and outer carton packaging.
Our goal is to help you create a consistent, professional brand image across every detail of your product line.
Payment
How do I place an order and make payment?
Once you’re ready to proceed, you can place your order and complete payment through Alibaba Trade Assurance, bank transfer (T/T), PayPal, or Western Union—whichever is most convenient for you.
Service
Why We Are Your Preferred Beauty and Personal Care Customization Partner
All-Round Resources – Integrated supply chain, materials, packaging, and production under one roof
Professional-to-Professional Service – Experienced teams who understand brand and market needs
Complete Customization – From product design to packaging and functionality
Direct Manufacturer – Better cost control, quality assurance, and lead times
Fast Response – Efficient communication and quick turnaround
Long-Term, Reliable Partnership – Sustainable support for your brand’s growth
Shipping
How about the delivery time?
For sample,within 3~7 working days.
For mass production, About 20-25 working days after deposit comfirmed.
